What happens if plans change

Please give at least 24 hours notice if you need to cancel or reschedule a booked visit.

Late cancellations, missed access, locked gates, unleashed pets, or blocked work areas may still result in a charge or reduced refund where time has already been reserved.

We may reschedule when weather, wet grass, smoke, safety conditions, or site access make the work impractical or unsafe. In those cases, we will attempt to offer the next reasonable opening.

Refund requests are reviewed case by case if a prepaid visit cannot be completed as agreed.

If a prepaid visit is cancelled before work begins, the refund or credit outcome depends on timing, merchant fees, and whether any portion of the service was already completed or reserved.

Auto Pay customers are charged after the scheduled visit is completed. If you believe a charge is incorrect, contact us first so we can review the job notes, timing, property conditions, and service scope before a formal dispute is opened.